A tracert is a test that traces the route data takes to get from one computer to another. If you are having difficulty viewing your website we may ask you to tracert a number of websites to determine where the problem is. To perform a tracert:
- Hold the Windows button on your keyboard and press R.
- A "Run" dialogue box will appear, type:
- Click OK.
- A DOS prompt will appear, type:
- Replace WEBSITE.COM with the address or IP of the website we ask you to trace.
You can receive a number of responses and our technical support staff will be able to tell you what they mean.