How to ping

Ping stands for 'Packet Internet Groper' and tests whether one computer can access another. If you are having difficulty viewing your website we may ask you to ping a number of websites to determine where the problem is. To perform a ping:

  1. Hold the Windows button on your keyboard and press R.
  2. A "Run" dialogue box will appear, type:


    Type cmd

  3. Click OK.
  4. A DOS prompt will appear, type:
  5. ping WEBSITE.COM

  6. Replace WEBSITE.COM with the address or IP of the website we ask you to ping.

You can receive a number of responses and our technical support staff will be able to tell you what they mean.

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