Articles

 Account Renewal

When it comes to renewing your account we will generate an invoice 7 days in advance of your...

 Bank Statement

How our transactions appear on your bank statement varies depending upon the payment method...

 Can I change my payment date?

You will automatically be charged on the anniversary of your account, if you are frequently...

 Can I have a second account?

Yes, you can have as many accounts as you like. You can even manage them all through your current...

 Creating a PayPal Subscription

Due to PayPal's inflexibility subscriptions can only be created on or before the invoice due...

 Date Format

Throughout our website we use the international standard date format yyyy/mm/dd. So for example...

 How do I cancel my account?

We're sorry that you have decided to leave us and we'll be sad to see you go, if there's anything...

 How do I cancel my domain?

Domains cannot be cancelled immediately but they can be left to expire, to do that: Click...

 Insufficient funds in my bank account

If your credit/debit card payment failed because you needed to add funds to your bank account,...

 My credit/debit card has expired

It is your responsibility to ensure that you update your credit card information when it expires....

 Paypal cancelled my subscription

PayPal cancels subscriptions automatically when card details are changed. Why they do this is...

 Upgrade/Downgrade my account

You can upgrade or downgrade your account automatically through your Valcato Account by following...