I've forgotten my Valcato Account password

In the event that you have forgotten your Valcato Account password, please follow this procedure to regain access to your account:

  • Click the password recovery page link under the "I've forgotten my password" heading on the Account Login page
  • Enter your email address into the text box
  • Click the "Validate >>" button
  • If you have configured a security question, you will now be asked to provide the answer
  • Click the "Validate >>" button
  • Please check your inbox (and spam folder in case it ended up there by mistake) for an email from us with the subject "Resetting your Valcato Account password"
  • Click the link in the email
  • You will now be prompted to choose a new password
  • Click the "Save Changes" button

You are now logged in and a new password chosen.

Related: Changing your cPanel password

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