I no longer have my Two-Factor device and/or backup code

On occasion you may no longer have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) because it was lost, stolen or you've replaced it with a newer device. The backup code is provided for such situations:

  • Login once with the backup code. For instructions doing that, please refer to this article
  • Once logged in, click your name in the yellow bubble in the top-right corner of the page
  • Select My Details
  • On the right-hand side, click Change Security Settings page
  • Click the "Click here to disable" button
  • Enter your Valcato Account password to disable the two-factor authentication associated with your old device
  • Click the "Return to client area" button
  • You can now click the "Click here to enable" button to configure two-factor authentication on your new device

If you do not have access to your two-factor authentication device or the backup code, support can disable two-factor authentication:

  • Please create a support ticket with the sales department
  • A member of staff will ask your security question to confirm your identity
  • Once your identity is confirmed, we will disable two factor authentication on your account so that you can login using just your email address and password
  • two factor
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Carbon Copy my Emails

If there's more than one person involved with your web hosting you may want to send some of our...


What are Sub-Accounts? An extension of the Contacts feature, Sub-Accounts allow you to create...

I don't have my Two-Factor Authentication device with me

Should you need to login to your Valcato Account but don't have the device upon which you...

I've forgotten my Valcato Account password

In the event that you have forgotten your Valcato Account password, please follow this procedure...

Error Message: The second factor you supplied was incorrect. Please try again

Seeing the error message "The second factor you supplied was incorrect. Please try again" when...

Powered by WHMCompleteSolution