We know your website data is valuable so as a result our Shared Cloud platform has been designed with two completely separate backup systems both taking daily backups for extra redundancy! Both systems back up to a location which is separate from the primary Shared Cloud servers, so in the unlikely event of there being a problem with the cloud, your data is safe.
cPanel's built-in "cpbackup" system, which keeps the most recent daily, weekly, and monthly copies of customer account data. This allows us to restore individual files, directories and databases, as well as individual accounts.
You can download copies of the cPanel backups by clicking the "Backups" icon in cPanel. From there you can download the full daily, weekly, or monthly account snapshots as well as the latest backups of individual databases.
R1Soft CDP - A commercial system configured to keep the past five days worth of disk snapshots and allows us to restore individual directories and databases, as well as letting us quickly restore entire disks in the unlikely event that all the original data was lost.
At the moment it isn't possible for customers to access the R1Soft backups themselves, but we're hoping to be able to offer that in the future.
If you'd like us to restore files from your account backups please create a support ticket to the Technical Support department.