Clearing Your DNS Cache ("Couldn't Find Website")

If you see a “Couldn't Find Website” message when trying to access your website, it's possible that your computer or your ISP has outdated DNS information for your domain name (especially if you've recently ordered a dedicated IP address, or if your account with us is new). If that's the case, trying the following may allow you to see your website immediately:

For Windows users:

  • In the “Start” menu, click “Run” (or search for it in the search bar).
  • Type ipconfig /flushdns in the “run” box, and press enter.

For Mac OS X users:

  • Open the “Terminal” application (either by searching for it with Spotlight, or by opening the “Utilities” folder in the “Applications” folder).
  • In the “Terminal” window, type dscacheutil -flushcache and press enter.

If after doing that, you still see the “Couldn't Find Website” message, you may just need to wait a few hours for your DNS information to update. If it's been more than four hours, you should contact us so that we can check to see if there are any problems.

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