The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Affiliates 3

Information on our affiliate program

Billing 12

Common questions about invoices, charges and payments

Cloud VPS 1

Find answers to your questions about Cloud VPS

Domains 21

Need help transferring or renewing a domain name?

Email 9

Guides, questions and troubleshooting relating to email

Extras 4

Extra hints and tips to make the best use of your account

Getting Started 21

All the information you need to get you up and running with your new account

Managed Servers 6

All the questions about our dedicated servers are here

SSL Certificates 6

Got questions about SSL? Look no further

Technical Support 39

Answers to common questions of a technical nature

Valcato Account Docs 9

Documentation for the Valcato Account control panel

Website Guide 13

Our guide to creating a website


Questions regarding WHMCS licences

Most Popular

 Email Error - Plaintext authentication disallowed on non-secure (SSL/TLS) connections

If you see the following error message in your email client when attempting to check your emails,...

 Clearing Your DNS Cache ("Couldn't Find Website")

If you see a “Couldn't Find Website” message when trying to access your website, it's possible...

 Getting started

Thank you for choosing Valcato Hosting to host your website, this guide will help you get...

 Setting up Python and Ruby apps

Please note: If you've previously set up a Django app using our old instructions, please see...

 Changing Nameservers

Nameservers tell your domain name where your website is, and so it is important that you set...