How do I cancel my account?

We're sorry that you have decided to leave us and we'll be sad to see you go, if there's anything we can do to keep you with us please contact us. To cancel your account:

  1. Click "Services" above, and then select "My Services" from the menu,
  2. Click the account you wish to cancel,
  3. Click "Request Cancellation" in the Actions sidebar,
  4. Choose whether you want your account cancelled immediately or at the next renewal date, we'd also appreciate some feedback on why you're cancelling your account so we can improve our service
  5. Click the "Request Cancellation" button.

PayPal Subscriptions

If you pay via PayPal you may have set up a subscription which automatically sends payment for your account, to prevent any further payments being sent please follow these instructions to cancel the subscription via the PayPal website: Cancelling a Subscription

  • cancel, cancellation
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